Delete your Lagbot account

Lagbot is the WhatsApp assistant app for businesses (Android package com.lagbot.app). This page tells you how to delete your Lagbot account and the data that Lagbot keeps about it.

In the app

1. Open Lagbot and sign in.
2. On the Dashboard, tap the settings button at the top.
3. Tap Privacy & Security.
4. Under Danger zone, tap Delete account, then tap Delete.

Lagbot deletes the account at once and signs you out.

Without the app

Send an email to support@lagbot.app from the email address of your Lagbot account, with the subject "Delete my Lagbot account". We reply to confirm that the request is yours, then we delete the account.

What we delete

• Your sign-in account, your profile and your business details.
• Your products, product photos, menus and prices.
• The chats, customer details, photos and voice notes that Lagbot stores.
• The orders, sales and wallet records in Lagbot.
• Your payout bank details, your staff list and your settings.
• Lagbot's access to your WhatsApp Business number.

What stays, and for how long

• WhatsApp. Your WhatsApp Business account, your number and your messages stay with Meta and on your customers' phones. Lagbot cannot delete them.
• Payments. Paystack keeps the records of payments made through Lagbot payment links, as financial law requires.
• Backups and logs. Database backups and server logs can hold a copy of your data for up to 30 days. Then they expire.

Questions: support@lagbot.app. Read the Lagbot privacy policy.